Client Service Representative E

  • Full Time
  • Windhoek

First National Bank of Namibia (FNB)

To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests.

Achieve net profit growth for business.
Year on year revenue growth versus budget for team portfolio.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Manage existing clients and grow portfolio through making contact and generating leads.
Manage the growth of active customer Account Base to increase client base.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Enter all qualified leads into the sales pipeline and maintain on a daily basis.
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
Provide accurate and reliable sales and service statistics.
Manage the percentage of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted.
Ensure effective Data Management by ensuring expired limits are attended to against set target.
Prepare credit proposals for review by the Credit Product House.

Experience and Qualifications:
Grade 12 with a minimum of 25 points.
2-3 years related experience.
The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:
Apply online via: FNB Career Portal

Closing Date: 30 July 2023

To apply for this job please visit